Getting started with Customer Success may be too daunting for the current stage and size of your company. Should you hire a CSM first or set the direction with an experienced leader? How do you manage your customers post-sale?
Ideally you would need a fraction of each until your company grows to a full-time headcount for your Customer Success program.
With CS Crew we offer you the ideal combination of Processes, People, and Tools:
- We apply our best-in-class methodology to your business and take the appropriate pages from our playbooks to unlock the power of your solution with each customer
- Our experienced team serves as your extension to customer stakeholders, users, and administrators and engages with them to harness the power of your solution, freeing your Product and Support teams.
- With our templates and tools we bring you instant efficiency and automation without the investment on your end, and maintain critical information in your CRM system of record
As your needs for Customer Success operations grow, we help you to build your in-house team and shift the responsibilities from us to you.
Interested? Get in touch
It’s safe to say that without Andreas’s unique ability to be technical and also drive business level conversations with our C-suite we would have failed.
A True Partner
Andreas was always a true partner who was very committed to deliver concrete solutions, respecting the deadlines and the quality of the project, always taking care of our client´s demands with flexibility and intelligence.
The CSPI is invaluable
I leveraged Andreas deep domain expertise in building best-in-class Customer Success. Benchmarking ourselves against the Customer Success Performance Index™ gave us the invaluable insight to adopt the best-in-class business practices of leading organizations.
Exceptional Client Relationships
Andreas is an exceptional client relationship manager. He demonstrates the capability of dealing and resolving complex technical issues in an expeditious manner. It is a pleasure to work with a true partner like Andreas.
Candor and Professionalism
I enjoyed working with Andreas and during these times I truly appreciated his candor and professionalism. Andreas never fails to go great lengths to understand his clients needs and his word is his bond.