Tuning Tips Episode 11 – Managing Meaningful Relationships(11/30/2021)-Ziv Peled, Customer Relationship Ninja shares how to build meaningful relationships with key stakeholder as the final segment of our Tuning Tips series. Listen to the episode at https://www.youtube.com/watch?v=bL-8J9rUVU8.
Tuning Tips Episode 10 – Segmenting by Outcomes(11/23/2021)-Jan Young shares why outcome-based segmentation is a cornerstone of why Champions achieve 28%higher Net Revenue Retention. Listen to the episode at https://www.youtube.com/watch?v=vA4Ycdouw90.
Tuning Tips Episode 9 – CS Services(11/16/2021)-Lauren Costella, CS Mega Evangelist shares with us, how Champions achieve 28% higher NRR with dedicated services from Onboarding to Marketing out of CS. Listen to the episode at https://www.youtube.com/watch?v=jc2evRyu-n8.
Tuning Tips Episode 8 – Customer Experience and NPS(11/11/2021)-Learn from Customer Success guru Shreesha Ramdas, SVP and GM at Medallia, how the Champions leverage NPS and Customer Experience to achieve 28% higher Net Revenue Retention. Listen to this […]
Tuning Tips Episode 6 – Customer Outreach(10/26/2021)-In this episode of Tuning Tips, Laura Lakhwara shares with us how she reaches out to customers to build meaningful relationships, one of the cornerstones that Champions use to achieve […]
Tuning Tips Episode 5 – Predictive Analytics(10/19/2021)-Learn from Prithwi Dasgupta, the CEO of SmartKarrot, how to leverage predictive analytics in the same way as the Champion companies, which achieve 28% higher Net Revenue Retention. Listed to […]
Tuning Tips Episode 4 – Paid Professional Services(10/12/2021)-Learn from the Champion companies how they achieve 28% higher NRR with distinct best practices, including offering Paid Professional Services. Naval Gupta, ProServ leader at Github, brings this factoid to […]