You may transition from a perpetual license model to subscriptions, or grow from initial Sales to a state where you need to ensure that your customers are indeed renewing. Should you hire an executive, a CSM first? Should strategy or execution be first.
We are helping you out of this chicken-egg conundrum and help you with practical services to
- align your entire company around your Customer Success goals
- provide you with a first set of best-practice processes that fit your needs
- establish the metrics to measure your and your customers success
- train your team to take on the Customer Success responsibilities
Our focus is to get you going, not to boil the ocean with complex customer journeys, playbooks, metrics, changes, and analytics.
Interested? Get in touch
It’s safe to say that without Andreas’s unique ability to be technical and also drive business level conversations with our C-suite we would have failed.
A True Partner
Andreas was always a true partner who was very committed to deliver concrete solutions, respecting the deadlines and the quality of the project, always taking care of our client´s demands with flexibility and intelligence.
The CSPI is invaluable
I leveraged Andreas deep domain expertise in building best-in-class Customer Success. Benchmarking ourselves against the Customer Success Performance Index™ gave us the invaluable insight to adopt the best-in-class business practices of leading organizations.
Exceptional Client Relationships
Andreas is an exceptional client relationship manager. He demonstrates the capability of dealing and resolving complex technical issues in an expeditious manner. It is a pleasure to work with a true partner like Andreas.
Candor and Professionalism
I enjoyed working with Andreas and during these times I truly appreciated his candor and professionalism. Andreas never fails to go great lengths to understand his clients needs and his word is his bond.