You may transition from a perpetual license model to subscriptions, or grow from initial Sales to a state where you need to ensure that your customers are indeed renewing. Should you hire an executive, a CSM first? Should strategy or execution be first.
We are helping you out of this chicken-egg conundrum and help you with practical services to
- align your entire company around your Customer Success goals
- provide you with a first set of best-practice processes that fit your needs
- establish the metrics to measure your and your customers success
- train your team to take on the Customer Success responsibilities
Our focus is to get you going, not to boil the ocean with complex customer journeys, playbooks, metrics, changes, and analytics.
Interested? Get in touch