Sep 14., 2021   /   Customer Success Excellence

Tuning Tips Episode 1 – Owning the Customer

Kristen Hayer and I are kicking off Tuning Tips by CSTuners! We will end the discussion if Customer Success should own Renewals and Upsell by following the best-in-class companies, who achieve 28% higher Net Revenue Retention. Find out what it takes to become such a Champion!

Listen to the episode at https://www.youtube.com/watch?v=AGzwJr0vYKw