Tuning Tips Episode 11 – Managing Meaningful Relationships

Ziv Peled, Customer Relationship Ninja shares how to build meaningful relationships with key stakeholder as the final segment of our Tuning Tips series.

Listen to the episode at https://www.youtube.com/watch?v=bL-8J9rUVU8.

Tuning Tips Episode 10 – Segmenting by Outcomes

Jan Young shares why outcome-based segmentation is a cornerstone of why Champions achieve 28%higher Net Revenue Retention.

Listen to the episode at https://www.youtube.com/watch?v=vA4Ycdouw90.

Tuning Tips Episode 9 – CS Services

Lauren Costella, CS Mega Evangelist shares with us, how Champions achieve 28% higher NRR with dedicated services from Onboarding to Marketing out of CS.

Listen to the episode at https://www.youtube.com/watch?v=jc2evRyu-n8.

Tuning Tips Episode 8 – Customer Experience and NPS

Learn from Customer Success guru Shreesha Ramdas, SVP and GM at Medallia, how the Champions leverage NPS and Customer Experience to achieve 28% higher Net Revenue Retention.

Listen to this episode at https://www.youtube.com/watch?v=vJwE_A3h5_s.

Tuning Tips Episode 7 – Benchmarking your Customers

Learn from CS guru Irit Eizips how to achieve 28% higher Net Revenue Retention by benchmarking your customers.

Listen to the episode at https://www.youtube.com/watch?v=Z4D7w253a6o.

Tuning Tips Episode 6 – Customer Outreach

In this episode of Tuning Tips, Laura Lakhwara shares with us how she reaches out to customers to build meaningful relationships, one of the cornerstones that Champions use to achieve 28% higher Net Revenue retention.

Listen to the episode at https://www.youtube.com/watch?v=OwMnoD3f5uY.

Tuning Tips Episode 5 – Predictive Analytics

Learn from Prithwi Dasgupta, the CEO of SmartKarrot, how to leverage predictive analytics in the same way as the Champion companies, which achieve 28% higher Net Revenue Retention.

Listed to the episode at https://www.youtube.com/watch?v=wrhcnx1m7C4.

Tuning Tips Episode 4 – Paid Professional Services

Learn from the Champion companies how they achieve 28% higher NRR with distinct best practices, including offering Paid Professional Services. Naval Gupta, ProServ leader at Github, brings this factoid to life with his experience.

Listen to the episode at https://www.youtube.com/watch?v=GJuwGtxb4lE.

Tuning Tips Episode 3 – Standardized Playbooks and Processes

In this episode of Tuning Tips, Shari Srebnick shares how standardized Customer Success processes and playbooks enable Champions to achieve 28% higher Net Revenue Retention.

Find out what it takes to become such a Champion!

Listen to the episode at https://www.youtube.com/watch?v=i4PxXb7ASn0

Tuning Tips Episode 2 – Must Have Customer Resources

Learn from Jeff Heckler how Champions achieve 28% higher Net Revenue Retention. Today we discuss with Jeff Heckler how customer resources like a helpdesk, health checks and such increase your subscription renewals. Find out what it takes to become such a Champion!

Listen to the episode at https://www.youtube.com/watch?v=kyFj6mTBok0