Oct 05., 2021 / Customer Success Excellence
Tuning Tips Episode 3 – Standardized Playbooks and Processes
In this episode of Tuning Tips, Shari Srebnick shares how standardized Customer Success processes and playbooks enable Champions to achieve 28% higher Net Revenue Retention.
Find out what it takes to become such a Champion!
Listen to the episode at https://www.youtube.com/watch?v=i4PxXb7ASn0